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Nonprofit balanced scorecard book.

Balanced Scorecard Step by Step for Government and Nonprofit Agencies


This book provides an easy to follow roadmap for successfully implementing the Balanced Scorecard methodology in government and nonprofit agencies. Building on the success of the first edition, the second edition includes new cases based on the author's experience implementing the Balanced Scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.

  • Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies, 2nd Edition

    Significantly updated and enhanced to reflect the latest theory and practice of performance management for the nonprofit and public sectors, this results-focused and practical book:

    • Provides a 'get-started' questionnaire for readers to assess their agency's readiness and get them started on implementation
    • Includes all-new cases based on the author's experience implementing the Balanced Scorecard in the public and nonprofit sectors
    • Offers completely revamped coverage of Strategy Maps with new sections on how to facilitate a Strategy Map session
    • Introduces the Office of Strategy Management (OSM), a new and vitally important function that seamlessly integrates the worlds of strategy formation and execution
    • Spans the entire spectrum of a Balanced Scorecard implementation
    • Explains how to alter the 'geography' of the Balanced Scorecard to fit public and nonprofit agencies

    Public and nonprofit organizations are not immune to the tempest of change swirling about our modern world. Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies, Second Edition outlines the very real benefits of the field-proven Balanced Scorecard approach, and details how it can be tailored to the unique requirements and realities of nonprofit and public-sector organizations. Let it show you how to use the Balanced Scorecard to help your organization dramatically improve strategic and fiscal effectiveness-and better meet the needs of your stakeholders and board members.

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    1. Introduction to the Balanced Scorecard
    2. Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors
    3. Before You Begin
    4. Training and Communication Planning for Balanced Scorecard Success
    5. Mission, Values, and Vision
    6. Strategy: The Core of Every Balanced Scorecard
    7. Strategy Maps
    8. Performance Measures, Targets, and Initiatives
    9. Creating Alignment by Cascading the Balanced Scorecard
    10. Linking Resource Allocation to the Balanced Scorecard
    11. Reporting Results
    12. The City of Charlotte: A Balanced Scorecard Success Story
    13. Sustaining Balanced Scorecard Success Appendix: The Importance of Terminology and a Balanced Scorecard Glossary Index

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  • "The Balanced Scorecard is highly effective for nonprofit organizations. Paul Niven translates the concepts of the BSC into a toolkit and approaches that are ideally suited to the nonprofit environment. Further, he presents these ideas in a format that is easy to understand and communicate with staff at all levels." - Sherry Keramidas, PhD, CAE Executive Director, Regulatory Affairs Professionals Society

    "If you want to implement an organizational performance management initiative using the Balanced Scorecard, don't even think about doing so without this guidebook of guidebooks, written by an experienced 'sherpa,' Paul Niven. This practical manual, with its 'tell-it-like-it-is' approach is an essential survival book for any trek to the headwaters of organizational improvement. Paul's voice is tested and true. Your journey towards excellence requires this kind of compass." - Benjamin K. Homan President and Chief Executive Officer, Food for the Hungry, Inc.

    "As a master of the Balanced Scorecard, Paul offers solutions and forward-thinking strategies on organizational management and performance measurement. This is a must-read for any organization interested in achieving breakthrough results." - Merl Waschler President, Valley of the Sun United Way

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