“Paul effectively introduced the Balanced Scorecard to all levels of management and staff in our organization resulting in a high level of acceptance. This has been critical to our efforts to successfully integrate the process into our ongoing operations. Paul took what is traditionally a tool for private businesses and corporations and seamlessly transitioned the balanced scorecard method into government operations. As a result of his work, we are well on the way to a more streamlined, accountable operation increasing our ability to better serve our constituents.”
—
Wayne Lowery, General Manager
El Dorado Hills Community Services District
El Dorado Hills, California
